Past Due Accounts
If your student account has a past due balance, 蜜芽TV will take steps to help you resolve it.
- Student Account Manager: A university account manager will review your account and send reminders via collection letters, phone calls, or emails until the balance is paid in full.
- For Students Who Are No Longer Attending: We offer payment plans to address past-due balances. To set up a payment plan, contact the One-Stop Student Services Center.
- International Student Payments: 蜜芽TV has partnered with听听to provide a fast, secure way to make payments toward your听student account.
Collection Agency Accounts
If Adelphi鈥檚 collection efforts are unsuccessful and no payments are made, your account may be forwarded to an outside collection agency.听The outside collection agency will report all delinquent accounts to all credit bureau reporting agencies.
To avoid this, contact the One-Stop Student Services Center at听onestop@adelphi.edu听to make payment arrangements or update any missing financial assistance information.
FAQs About Past Due Balances and Account Holds
A hold is placed on your account if it remains unpaid past the semester. This prevents you from registering for future classes or requesting your diploma. If you鈥檝e been awarded financial aid (loans, grants, or scholarships) that hasn鈥檛 been applied to your account, email onestop@adelphi.edu or assistance.
You can reach out to our Student Account Services at 辞苍别蝉迟辞辫蔼补诲别濒辫丑颈.别诲耻听or call 516.877.3080 to discuss payment options, set up a payment plan, or address the hold on your account.
If your account is referred to a collection agency, it may be reported to credit bureaus. All communications and payments must then be directed to the collection agency.
If you鈥檙e unsure whether your account has been referred or need the agency鈥檚 contact information please contact the One-Stop Student Services Center.
Payments made to the collection agency are reported to the university once a month. Once the payment is processed, your hold will be updated. If you need the hold lifted immediately, email onestop@adelphi.edu, and we鈥檒l confirm your payment with the agency.
If you paid by check, it may take up to 15 days for the hold to be removed.
Financial holds remain on your account until the past due balance is paid in full. However, if you enroll in Adelphi鈥檚听monthly tuition payment plan, your hold will be removed.
To learn more, visit听听or call Transact鈥檚 Customer Care team at 877.821.0625.
Current students can enroll in a听semester payment plan听to pay tuition in monthly installments. Information about the plan is sent to your Adelphi email or can be found at For assistance, call Transact鈥檚 Customer Care team at听877.821.0625.
If you鈥檙e on leave, have graduated, or are no longer attending, we offer payment plans for past due balances. Contact Student Account Services at 516.877.3080 or email听onestop@adelphi.edu听for help.
Refunds are issued when a credit exists on your account. You鈥檒l receive your refund within听7 to 10 business days.
To ensure timely delivery, select your refund preference through听 Disbursements available on . Once on BannkMobile, select 鈥淢ake Your Initial Selection,鈥� and choose your preferred refund method.
A past due balance occurs when your account isn鈥檛 paid in full by the due date or no payments have been made. This results in a听Student Account Services hold, which restricts registration and may lead to late fees. If the balance remains unpaid, your account may be sent to a collection agency, and you鈥檒l be responsible for additional collection or attorney fees.
- Hold on Enrollment: You won鈥檛 be able to register for future classes.
- Credit Bureau Reporting: Delinquent accounts are reported to credit bureaus, affecting your credit score.
- Collection Agency Involvement: All payments must be made directly to the collection agency, and you鈥檒l be responsible for collection and attorney fees.
- Legal Action: A judgment against you could impact your ability to purchase a home, car, or borrow money. Wages may also be garnished to satisfy the debt.